Frequently asked questions

Who is Clarity?

Clarity works with creditors to resolve account holders overdue debt problems. Our aim is to resolve customer’s indebtedness to our Clients in a fair and equitable way to the satisfaction of all parties.

How we will work with you?

Our goal is to understand your financial position and agree with you the best way to clear your account. We will normally contact you by phone, letter or on rare occasions by a face to face meeting.

How can I pay?

Payments can be made to Clarity by debit or credit card, direct debit, standing order, by post or online payments by visiting: www.payclarity.com

How can I contact Clarity?

You can speak to one of our experienced advisors by calling 0844 561 1715.

How can I check my credit record?

You can do this by writing to one or all of the following Credit Reference Agencies:

  • Experian
    Consumer Help Services
    PO Box 800
    Nottingham
    NG 5DX
  • Equifax plc
    PO Box 1140
    Bradford
    BD1 5US
  • Call Credit plc
    One Park Lane
    Leeds
    LS3 1EP

You will need to advise them of your addresses covering the last 6 years and enclose a cheque or PO for £2 payable to the relevant agency. This is a statutory fee for this service.

Can I pay my original creditor?

No. Once you have been contacted by Clarity all communication and payments should be through Clarity.

I have a complaint about the handling of my account – what should I do?

Details of our complaints procedure can be found through the contact us section of this website.

Can I get independent advice?

If you are experiencing severe financial difficulties it may be useful for you to consult a free and independent counselling service. Examples are:

 

 

 

Does Clarity adhere to Industry and Code of Practice Guidelines?

Clarity complies with debt collection guidance as published by the Office of Fair Trading and is a member of the Credit Services Association and therefore complies with its Code of Practice. This code can be found at: http://www.csa-uk.com/page/codes-and-standards/code-of-practice.