Clarity
works with creditors to resolve account holders' overdue
debt problems. Our aim is to resolve customer's indebtedness
to our Clients in a fair and equitable way to the satisfaction
of all parties.
How
we will work with you?
Our
goal is to understand your financial position and agree
with you the best way to clear your account. We will
normally contact you by phone, letter or on rare occasions
by a face to face meeting.
How
can I pay?
Payments
can be made to Clarity by Debit or Credit Card, Direct
Debit, Standing Order, by post or online payments by
visiting www.payclarity.com
How
can I contact Clarity?
You
can speak to one of our experienced advisors by calling
0844 561 1715.
How
can I check my credit record?
You
can do this by writing to one or all of the following
Credit Reference Agencies;
Experian
Consumer Help Services
PO Box 800
Nottingham
NG 5DX
Equifax
plc
PO Box 1140
Bradford
BD1 5US
Call
Credit plc
One Park Lane
Leeds
LS3 1EP
You
will need to advise them of your addresses covering
the last 6 years and enclose a cheque or PO for £2
payable to the relevant agency. This is a statutory
fee for this service.
Can
I pay my original creditor?
No.
Once you have been contacted by Clarity all communication
and payments should be through Clarity.
I
have a complaint about the handling of my account -
what should I do?
Details of our complaints
procedure can be found through the 'contact us' section
of this website.
Can I get independent advice?
If
you are experiencing severe financial difficulties it
may be useful for you to consult a free and independent
counselling service. Examples are;
Credit
Counselling Service
Tel
– 0800
138 1111
www.cccs.co.uk
Payplan
Tel – 0845 070 0116
www.payplan.com
Does Clarity adhere to Industry
and Code of Practice Guidelines?
Clarity
complies with Debt Collection Guidance as published
by the Office of Fair Trading and is a member of the
Credit Services Association and therefore complies with
its Code of Practice. This code can be found at;
www.csa-uk.com
